Translation Tools dashboard error

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to activate Pay As You Go on your website but encounter an error in Translation Management -> Translation Tools.
Solution:
1. Please check with your hosting support team to ensure that the following domains are whitelisted:
- cdn.wpml.org
- wpml.org
- ate.wpml.org
- api.wpml.org
- ams.wpml.org

2. Confirm that everything on the minimum requirements list is set up as specified.

3. If the issue persists, it might be due to a compatibility problem. Please try the following steps to troubleshoot:
- Deactivate all non-WPML plugins.
- Temporarily switch to a default WordPress theme, such as Twenty Twenty-One.
- Reactivate the plugins one by one to identify the source of the problem.

Please remember to back up your database and website before performing these tests.

If these steps do not resolve the issue, the solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.

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Tagged: ATE

This topic contains 1 reply, has 0 voices.

Last updated by Mihai Apetrei 1 month ago.

Assisted by: Mihai Apetrei.

Author	Posts
June 16, 2025 at 12:14 pm #17138518
Ryan Crozier	<b>Background of the issue: </b> I am trying to activate Pay As You Go for a website. <b>Symptoms: </b> In Translation Management -> Translation Tools, I receive an error as shown in the screenshot: hidden link <b>Questions: </b> How can I resolve this error in Translation Tools when trying to activate Pay As You Go?
June 16, 2025 at 1:03 pm #17138807
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi Ryan, 1. Can you please check with your hosting support team to ensure that the following domains are whitelisted? - cdn.wpml.org - wpml.org - ate.wpml.org - api.wpml.org - ams.wpml.org 2. Next, let’s confirm that everything on the minimum requirements list is set up as specified in the documentation, including this: - https://wpml.org/forums/topic/i-am-getting-an-error-with-automatic-translation/#post-11842341 3. If the steps above do not resolve the issue, we may be facing a compatibility problem. It's also possible that one (or more) plugins, or your theme, have been changed or updated recently, which could be causing this problem. To troubleshoot further, please follow these steps to see if the issue persists in a minimal environment: - Deactivate all non-WPML plugins. - Temporarily switch to a default WordPress theme, such as Twenty Twenty-One. - If the issue is resolved, reactivate the plugins one by one to identify the source of the problem. ❌ Please remember to back up your database and website before performing these tests ❌ Following these steps should help us determine the cause of the issue. Please keep me updated on your progress. Mihai Apetrei