Background of the issue:
I am working on a site under development and trying to translate pages using WPML. The specific pages in question are the contact page and the FAQ page.
Symptoms:
The contact page is not translated into Spanish. The FAQ page shows English content by default for all other languages and I am unable to translate it into other languages.
Questions:
Why is the contact page not translated into Spanish?
Why is the FAQ page showing English content by default for all other languages?
How can I translate the FAQ page into other languages?
Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128M.
Your current values are:
PHP Memory Limit 512M
WP Memory Limit 40M
To do this, you need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the root directory of WordPress.
Add this code to the wp-config.php file to increase WordPress memory:
define ('WP_MEMORY_LIMIT', '256M');
Add this just before this comment:
// That's all, stop editing! Happy blogging.
The current values can be viewed under WPML > Support > WordPress.
These settings can be restricted directly by your hosting provider. I therefore recommend contacting them and asking them to change them directly if the changes are not applied immediately.
Once the new limit is set, please edit the original content, save it again, and then complete the translation.
If updating the WP MEMORY LIMIT will not solve this issue, please let me know.
I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.
You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.
IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.
The private response form looks like this: hidden link
Next time you reply, click "I still need assistance."
Video: hidden link
Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.
I was able to solve it by disabling "I prefer bigger segments" inside the settings of the Advanced Translation Editor.
About the review of the Contact page, I am not sure what went wrong here. I was able to solve the issue by accepting the review, then opening the translation inside the Advanced Translation Editor and completing all segments to save the translation again.
The only issue I still see, it that the title bar template is not applied on all translations of the Contact page and I did not yet find the cause or solution for this issue.
To confirm if we might be handling a general compatilbity issue between Avada and WPML I will try to recreate the issue regarding the Layout Section "Page Title Bar" on a new test site and then get back to you.
Hi Andreas,
can you please share your working hours as I am working now and find that all theme and plugins are disabled, as I need to work now I am activating child theme and all required plugins.
Please get back to me as soon as possible.
