This thread is resolved. Here is a description of the problem and solution.
Problem: If you're experiencing issues with your mega menu where submenus are styled incorrectly and misplaced in different languages, this might be related to WPML settings. Solution: We recommend trying the following steps: 1. Navigate to WPML → Settings → Translate Custom Fields. 2. Click “Show System Fields”. 3. Locate the field named
_menu_item_the7_mega_menu_settings
and set it to “Copy”. 4. Then, go to WPML → WP Menu Sync and run the synchronization. This approach may resolve the issue if it's related to the mega menu settings. Please ensure to back up your database before making any changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
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Background of the issue:
I have a problem with my mega menu on my site hidden link. I suspect it might be related to WPML. I have already contacted my theme support, and they suggested checking with WPML. The issue involves the presentation of submenus being wrongly styled and misplaced in some languages.
Symptoms:
The mega menu submenus are styled incorrectly and misplaced in different languages. In German, the Eisfischen menu has a transparent background instead of white. In French and English, the Leurres and Accessoires menus are displayed incorrectly, while Ice fishing is correct. The problem seems to shift between languages and menus without any changes being made.
Questions:
Is there a general problem with the translations on my mega menus?
No, I do not have a special plugin for mega menu. I made them with Elementor and widgets from WordPress and the theme.
I made the design for the website before our decision to make it multilingual.
Our website is life; I assume that it might be risky to switch the theme now?
This is so strange... I made a small change on one of the menus; now the layout looks good in French and Englisch, but super bad on the German menu "Köder" (hidden link). And the background is transparent on some menus in all languages (hidden link and hidden link).
So, with every small change, everything gets mixed up!
Update: I made small changes on some mega menu pages (changed the background color by a nuance), now all mega menus in all languages are correct.
But I am afraid that it will change again when I have to make new changes. Okay to keep this ticket open a bit?
Thank you for your feedback — I’m glad to hear it’s working now.
Of course, I will change the status of this support ticket to “Waiting for user feedback”. It will remain open for a while and will only be closed automatically if there is no activity for some period.
It is still quite annoying; every time that I make a small change and translate it with WPML, something in the mega menus happens unexpectedly. Mostly that the background turns transparent, sometimes also the layout (see above). As already told, I have to make some adjustments again and it turns good after that. Don't you have any Idea why this could be?
This could be a compatibility issue related to the Mega Menu or the specific implementation of the menu used in the theme.
I’m not certain which Mega Menu plugin the theme author has integrated. For example, Max Mega Menu is not officially listed as WPML-compatible. According to their documentation, manual translation is recommended—meaning the user would need to recreate the menu from scratch in each language, including its layout.
On the other hand, Mega Main Menu is listed as compatible with WPML and may provide a smoother multilingual experience.
You can try the following steps:
1. Go to WPML → Settings → Translate Custom Fields.
2. Click “Show System Fields”.
3. Locate the field named _menu_item_the7_mega_menu_settings and set it to “Copy”.
4. Then, go to WPML → WP Menu Sync and run the synchronization.
This may help if the mega menu settings are causing the issue.
Before making any changes, please ensure that you back up your database first.
