Background of the issue:
I am trying to auto-translate products into certain languages using WPML, but I am unable to do so for some languages, such as Bulgarian.
Symptoms:
We are unable to auto-translate products into some languages, e.g., Bulgarian.
Questions:
Why can't I auto-translate products into Bulgarian?
What could be causing the auto-translation to fail for certain languages?
In the bottom section, you will find details about enabled translation engines and their preference order and also you can find a section for language mappings. Make sure that Bulgarian is mapped properly and try again.
We have all translation engines enabled. They are organised as follows:
1. Priority – Deepl
2. Priority – Google
3. Priority – Microsoft
4. Priority – WPML AI (beta)
We have 20 languages where English is the base language. With the above setting we are currently not able to translate to the following 6 languages:
Bulgarian
Czech
Finnish
Greek
Hungarian
Turkish
I tried to change the priority order so first priority is Microsoft. The translation engines are then organised as follows:
1. Priority – Microsoft
2. Priority – Deepl
3. Priority – Google
4. Priority – WPML AI (beta)
With Microsoft as first priority I am able to translate to all languages. This could indicate that you have an issue with your interface to Deepl for those 6 languages. Please try and talk to your colleagues on the ATE, and please let them know it is urgent. We have a lot of products that we need to translate. Please let me know what you find out.
Another thing - I noticed that Deepl formality settings has been added for some languages (see attached), and I also noticed that they are not all set to ‘Default’. I know with 100% certainty that we did not change this settings. Do you know why some languages are set to Formal / Informal? Is that because you guys have experienced that this give the best translation result?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
The errors on the ATE Error Log only state that there was a temporary slow-down between your server and WPML.org.
Can you please confirm that the translation still does not work for those language pairs and clarify?
I suggest you create a new test post or page using only a title for testing this.
Further, please send me a screenshot from WPML > Languages > Edit languages (the screen in which you can edit the language settings), as I need to take a look at those details.
I don't understand what it is you are asking for. I already send you a full screenshot of all settings from WPML > Languages
Is it a full screenshot of WPML > settings?
or would you like to see the Language mappings from WPML > Translation Management > Tools > Language mappings?
I can confirm that I am still not able to translate into the 6 languages when Deepl is 1. priority (it's working fine when Microsoft is 1. priority).
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
Could you please provide us with some of the translation IDs for jobs that are having the reported issue?
Further, I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the site to investigate the issue further.
The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up the site and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.
The private reply form looks like this: hidden link
The next time you reply, click on "I still need assistance".
Video: hidden link
Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.
