Background of the issue:
I am trying to receive update alerts for WPML in the admin panel of my site, hidden link. It's been a while since I have NOT seen any update alerts, and this is causing problems. Also, manually downloading and uploading each plugin is quite annoying.
Symptoms:
I don't see WPML update alerts in the admin panel.
hidden link
Questions:
Why don't I see WPML update alerts in the admin panel? and how to fix it?
Thank you for contacting WPML Support. This type of issue usually happens when the WPML is not registered properly on your site somehow. Could you please delete the existing site key and create a new one by following below steps:
1. Login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key by pressing the little trash icon.
3. Login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists.
4. Then click the Register WPML link.
5. Click the Get a key for this site link (screenshot attached).
6. It will generate the Key for your site.
7. Copy the key, and paste it back into the input box, and press the Register button.
I am afraid if we will loose any human done translation if i unlink the registeraetion key. Before I go ahead, would you please confirm about this?
Thanks
Please note that removing or re-registering the site key will not affect your existing translations or any content, as everything is stored safely in your site’s database. It only resets the connection between your site and your WPML.org account for updates.
As a precaution, you may take a site backup before proceeding.
The key is related to WPML's translation 'bank' (or server). When I tried to register the same site, it was recognizing it as related to the auto-translation account.
We once had a very bad experience with this link between the site and the WPML server that was saving our translation.
Are you absolutely sure that we won't have any any problem whatsoever?
We have about 40 langs. This will be a disaster if we have a problem.
Sorry for the delay, I was off during the weekend (Friday–Saturday). I completely understand your concern, especially with so many languages. Rest assured, the site key is only used for plugin updates and registration, not for storing or linking translations.
Your translations are all stored safely in your site’s own database and will not be affected by re-registering the site key. This process doesn’t touch any translation content or settings.
Still, taking a full backup before making changes is always a good precaution.
=== Please backup your database and website ===
You can proceed safely with the steps as you already have a backup.
Our site is currently under troubleshooting. I will be able to do it once it's done. It will take about 1 week more. I wish to keep this ticket open.. Thank you
Thanks for the update! No worries, the ticket will stay open for up to two weeks. Just let me know once you’ve had a chance to try the above suggested steps.
Thanks for trying the above suggested steps. To take a closer look at this issue, please provide temporary access (WP-Admin and WPML Account Login info) to your site, so that I can look into your setup and debug the issue.
Your next answer will be private, meaning only you and I can access it.
=== Please backup your database and website ===
✙ I would need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.
Thanks for the update. Please note that tickets remain open for up to two weeks. If Carlos’s part takes longer, you can simply reply here anytime, and it will reopen automatically.
Carlos will be working in a testing site, if all is OK.
Meanwhile, I think you can take a look at our site. Could you activiate the private message fileds please?
Thanks
1. If the “Can’t update translation” translation issue still persists after resolving the original problem, please feel free to create a separate chat/ticket for this new problem and we would be more than happy to take a deeper look at it.
2. To take a closer look at the plugin update issue, please provide temporary access (WP-Admin and WPML Account Login info) to your site, so that I can look into your setup and debug the issue.
Your next answer will be private, meaning only you and I can access it.
=== Please backup your database and website ===
✙ I would need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.
