[Resolved] WPML All Import Crases my site

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

It looks like there is some php error happening on your site which is creating the problem, being so can you please follow the below steps and share me the results.

1. Add the following code to your wp-config.php

define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', true );

https://wpml.org/documentation/support/debugging-wpml/

2. Repeat the action of creating the problem.

3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Look forward to your reply.

Thanks

No, I haven't.

You can upload the log file on google drive and share the links with me.

Hello there,

I can see the error in log. To get a better understanding, I suggest sharing a backup of your wp-content folder and your database. You can zip the files and send them to me via Google Drive. With these, I can set up a local copy of your site and take a closer look at the issue.

Look forward to your reply.

Thanks

Hello,

The database backup included in the ZIP file appears to be corrupted. Could you please generate a new backup and upload it? You may also consider contacting your hosting provider, as they can usually provide a backup more easily.

Thank you.

Hello,

I was able to reproduce the issue on my end. After disabling the Kirki Customizer Framework plugin, the import worked successfully. Could you please try this on your side and let me know if it resolves the problem?

I look forward to your response.

Thank you.

Hello there,

Every ticket is reserved for resolving one specific matter, ensuring focused support, streamlined communication, and high-quality service. Therefore, please open new tickets for your other concerns.

Thanks