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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to locate and use the WPML Auto Translate Tool on their WordPress site. They are also unsure how to use the WPML Advanced Translation Editor (ATE) and have concerns about existing translations when switching to ATE.

Solution:
1. To find and use the WPML Auto Translate Tool:
- Ensure WPML is installed and activated, and languages are selected under WPML → Setup.
- Use the Translation Dashboard at WPML → Translation Dashboard to send content for automatic translation. Select items, choose 'Translate automatically', and click 'Translate'.
- Review translations in WPML → Translations using the Advanced Translation Editor.
2. To enable more automated translation:
- Go to WPML → Translation Dashboard, find 'Translation Mode', and select 'Translate Everything Automatically'. This will auto-translate all new and updated content.
3. Understanding and using the Advanced Translation Editor:
- The ATE provides AI-powered translations and features like side-by-side contextual views and safe HTML editing. Access it through WPML → Settings and ensure it's selected under 'Translation Editor'.
- Switching to ATE will not affect existing translations unless they were done with different methods. For such cases, retranslate using ATE for compatibility.

If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 5 replies, has 1 voice.

Last updated by Carlos Rojas 2 months ago.

Assisted by: Carlos Rojas.

Author Posts
October 14, 2025 at 1:12 am #17481687

eileenT

Background of the issue:
I am trying to use the WPML Auto Translate Tool on my WordPress site hidden link. I have been following documentation to achieve this.

Symptoms:
The WPML Auto Translate Tool cannot be found on my WordPress.

Questions:
Where can the WPML Auto Translate Tool be found?
How do I use the WPML Auto Translate Tool?

October 14, 2025 at 1:23 am #17481739

eileenT

Hi I realised the Translation Basket is not available for one of the admin, any reason why?

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October 14, 2025 at 10:19 am #17483027

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello,
My name is Carlos, and I will continue working on this ticket

Please follow these steps:
- Create a full site backup
- Go to WPML -> Translation Dashboard -> Translation Roles tab -> In the right column, add the other administrator user as a translation manager
- Double-check if the other administrator user can now see the Translation Basket tab

Note: The Translation Basket tab is only visible when the content has been sent for translation

Looking forward to your message.

October 15, 2025 at 1:51 am #17485598

eileenT

Hi Carlos, thank you so much! 🙂 It worked! I have another question which is how to use the AI Auto translate as I can't seem to find it on my window

October 15, 2025 at 1:53 am #17485599

eileenT

Will you be able to set up a meeting to run through how to use the WPML features? We are unsure how to use the AI Auto Translate and Manual Translate

October 15, 2025 at 10:32 am #17486600

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

Using the automatic translation feature is very simple, and it is described in this guide: https://wpml.org/documentation/automatic-translation/

Basically, you need to set up the translation engine in WPML -> Settings
We recommend using PTC because it's our translation engine that uses AI, and it is optimized to work with WPML. You will also receive a higher-quality translation.

Once you activate PTC in WPML -> Settings and provide the description of your site, you can go to WPML -> Translation Dashboard -> Select the content you want to translate, and at the bottom of the page, you will see the option to translate the content automatically.

I recommend you take a look at the guide I shared and let me know if you have any questions 🙂

Have an excellent day!