Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
A client is concerned that all users, including customers, are automatically subscribed to notifications about pending translations upon registration. This checkbox is visible and checked by default in WP Admin > User > Edit User > WPML Translator Settings.

Solution:
We have confirmed that only registered translators who are assigned to a translation job will receive these notifications. Customers who are not designated as translators will not receive these emails, despite the checkbox being ticked. We recommend testing this behavior on your side to ensure it functions as expected.

If this solution does not resolve your issue or seems outdated, please check the related known issues and verify that you have the latest versions of themes and plugins installed. If the problem persists, we encourage you to open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 1 replies, has 2 voices.

Last updated by Waqas Bin Hasan 12 months ago.

Assisted by: Waqas Bin Hasan.

Author Posts
June 6, 2024 at 6:57 am #15709369

Edith

Background of the issue:
A client I work with is concerned that every user on the site including customers have a checkbox which says "notify me of pending translations". The checkbox is ticked for all customers, seems to happen automatically at registration. The checkbox is visible in WP Admin > User > Edit User > WPML Translator Settings.

Symptoms:
Customers are automatically subscribed to notifications about pending translations upon registration.

Questions:
How can we make sure that customers don’t get any notifications?

June 6, 2024 at 7:40 am #15709579

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hello Edith,

Thank you for waiting on this. I've checked and 've also confirmed with my team. Only registered translator who are assigned to a translation job will receive the email. So nothing to worry about the ones who're not translators.

Please feel free to test on your side too and let me know if you find any issue. I'll try my best to help you further on the matter.

Regards.