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Tagged: Exception
This topic contains 9 replies, has 0 voices.
Last updated by Dražen 1 month, 1 week ago.
Assisted by: Dražen.
Author | Posts |
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May 5, 2025 at 9:22 am #16995365 | |
judithR-10 |
Background of the issue: Symptoms: Questions: |
May 7, 2025 at 6:19 am #17004357 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, 1) In order to expedite handling your support requests, can you please share WPML support debug information from your site. - To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page. - Once on the “debug information” page, select the entire content of the text box and copy it. - Now go back to our support forum, find debug information box and paste it. More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/ 2) How are you adding this language swticher to menu? Since I see the one showing in top bar works fine and directs to DE homepage. Regards, |
May 12, 2025 at 8:50 am #17021524 | |
judithR-10 |
Hi, 1) I have time on Wednesday to send you the debug info. So please don't close the ticket Thanks! |
May 12, 2025 at 9:01 am #17021647 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, 1) Sure, please take your time when you can and send the debug info. 2) If possible, please try to test if the issue with language switcher happens when using WPresidence parent theme and only WPML plugins and Elementor, all other disabled. Best would be to test on the staging site, not production site, and have a backup just in case. Let me know. Thanks, |
May 15, 2025 at 2:12 pm #17037336 | |
judithR-10 |
The admin cloned the page to the test environment prev2.fortis-group.de. then the https error automatically was corrected. then the amdin cloned it back to fortis-group.de (with duplicator). Now the error is fixed and the main menue language switcher correctly switches between languages. Now, I am unsure how to proceed with the wpml key or which answer to choose, see attachement: hidden link to hidden link ?? I would have expected hidden link to hidden link Thanks! |
May 16, 2025 at 4:44 am #17039286 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, great, glad to hear that. It can happen sometimes if it is moved from same domain back and forth, you can follow next guide: Regards, |
May 16, 2025 at 7:38 am #17039737 | |
judithR-10 |
Thank you! Please give me more details what exactly to do. According your link, does this mean I need to do this steps: Using WPML on Two Domains Pointing to the Same Website However, if both domains point to the same website on the same server, you should not use the migration wizard. Instead, follow these steps: From either your primary or secondary domain, go to WPML → Support and click on the Troubleshooting link. prev2 is the developer site. New threads created by Dražen and linked to this one are listed below: |
May 16, 2025 at 7:41 am #17039743 | |
judithR-10 |
On prev 2 developer site I have already chosen |
May 16, 2025 at 7:55 am #17039882 | |
judithR-10 |
Attached the wpml notice on the live site. |
May 16, 2025 at 9:18 am #17040479 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, thanks for getting back. We limit 1 issue per ticket to keep things clear. This will help other users with similar problems to find solutions when searching the forum. I have opened a new ticket for you and other doubts and lets continue there I will be closing this ticket now since seems no more doubts about the topic and your language switcher works fine. Regards,
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