after update website stopped to work due to WPML conflit

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was updating their website when they encountered a conflict between WPML and BetterDocs Pro, causing the website to stop functioning.
Solution:
We identified that the error originates directly within the BetterDocs Pro plugin. We recommend updating all WPML plugins to the latest version, specifically to version 4.7.3, as this may resolve the issue. If the problem persists after updating, we advise contacting the developer of BetterDocs Pro, as they might already have a solution to this error. Please let us know the outcome.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.

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Tagged: Exception

This topic contains 8 replies, has 1 voice.

Last updated by Andrey 1 day, 12 hours ago.

Assisted by: Andrey.

Author	Posts
April 8, 2025 at 7:02 pm #16910679
tetianaP-3	Background of the issue: I was trying to update my website, but after the update, the website stopped working due to a conflict WPML with BetterDocs. The issue can be seen on this page: hidden link Symptoms: The whole website stopped working and shows a mistake, see attached a screenshot. Questions: What caused the conflict with WPML after the update? How can I resolve the issue to get my website working again?
April 8, 2025 at 9:56 pm #16911061
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Could you please provide the complete error log?
April 8, 2025 at 9:57 pm #16911062
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I've enabled debug information for this support ticket. Please refer to this link for instructions on how to retrieve this information from your site and provide it to us: http://wpml.org/faq/provide-debug-information-faster-support/
April 9, 2025 at 9:15 am #16912121
tetianaP-3	[I've got the debug information]
April 9, 2025 at 12:16 pm #16913283
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for providing the debug information. Could you please share the complete error log? Your very first screenshot doesn't show the error itself.
April 9, 2025 at 2:02 pm #16914261
tetianaP-3	Посмотрите пожалуйста еще один скрин Это то, что вам нужно?
April 9, 2025 at 5:35 pm #16915258
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Спасибо! Да, это именно то, что нужно. Ошибка действительно возникает в самом плагине BetterDocs Pro. Я проверил наши записи, но не обнаружил ничего на данный момент, что может помочь в решении ошибки. Также хочу обратить внимание, что у Вас установлены не самые последние версии плагинов WPML. Если Вы ещё не обновляли их до версии 4.7.3, настоятельно рекомендую это сделать — возможно, это обновление решит проблему. Если после обновления проблема сохранится, пожалуйста, свяжитесь также с разработчиком плагина BetterDocs Pro. Как я уже упоминал, ошибка происходит непосредственно в его коде, и у них, возможно, уже есть решение. Дайте мне знать о результатах.
April 11, 2025 at 12:02 pm #16922576
tetianaP-3	Спасибо за такую быструю поддержку. Смогли решить с БеттерДокс. Хорошего дня !
April 11, 2025 at 12:03 pm #16922586
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Супер! Рад, что теперь работает. Хороших Вам выходных!