Attribute swatches do not sync

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	-

Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 16 replies, has 1 voice.

Last updated by victoriaK-4 1 day, 14 hours ago.

Assisted by: Kor.

Author	Posts
November 28, 2025 at 11:48 am #17617958
victoriaK-4	Background of the issue: I am trying to see the same attribute swatches in all languages on my WordPress site. You can see the issue on this page: hidden link Symptoms: The attribute swatches are not showing in all languages as expected. Questions: Why are the attribute swatches not syncing across all languages? How can I ensure the attribute swatches appear in all languages?
November 28, 2025 at 11:49 am #17617968
victoriaK-4	you can see the issue here hidden link
November 28, 2025 at 11:50 am #17617971
victoriaK-4	I should not have to resync the translations of the product attributes all the time for it to work
November 29, 2025 at 4:11 pm #17619768
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Do you see any configuration errors at WooCommerce > WCML > Status? If yes, please send us a screenshot. --- It seems those are global attributes that were created at Products > Attributes, correct? If so, please try to sync them at WooCommerce > WCML > Status > Troubleshooting. After that, test if the issue is replicable by editing an original product and saving it, or verify if the issue occurs after a product has been translated or purchased. We will be awaiting your reply. Best regards Andreas
December 1, 2025 at 9:21 am #17621770
victoriaK-4	Hi Yes the attributes where created at products>attributes Ok I will check that and get back to you shortly. i see 1 config error
December 1, 2025 at 9:42 am #17621868
victoriaK-4	i only see these options in wcml - only the taxonomies, but all the taxonomies have already been translated. What exactly do i need to sync?
December 1, 2025 at 10:37 am #17622075
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've checked the product in both languages, and the attribute shows correctly to me. Did you sort it out yourself? hidden link hidden link
December 3, 2025 at 11:06 am #17630281
victoriaK-4	Hi No i update the taxonomy translations again. For some reason its seems to happen on the live site and when i try to replicate on staging it never happens - typical. I cant let the live site go with out the translated attribute swatches so i update them almost every day.
December 3, 2025 at 11:08 am #17630286
victoriaK-4	i need to know exactly what to sync in the trouble shooting area - As all the products are translated and all the taxononmies are already translated. please show me step by step
December 3, 2025 at 4:12 pm #17631636
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. The sync option is in WooCommerce > WCML > Status > Troubleshooting. Please make sure to have a backup before you proceed.
December 4, 2025 at 2:10 pm #17634749
victoriaK-4	Hi, yes I know where the trouble shooting page is - if you read my replies up top i need to know exactly what options to sync? Do i need to sync the product variations? the Product galleries, the product meta data and the stock ? the whole trouble shooting page or only a few of these options? Which options do i need to check and sync? The issue is still ongoing - I resynced the taxonomy translations yesterday , and today i see the attributes are not showing again. so i have to resync. it is not supposed to be like this, and its frustrating for both me and the customers that all the variations do not show like they are supposed to.
December 4, 2025 at 3:48 pm #17635215
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Are you able to clone the site to another staging site so that I can troubleshoot this further for you? I've enabled the private reply option just incase you want to share the credentials.
December 5, 2025 at 10:42 am #17637679
victoriaK-4	yes i have a staging site and i can send you the login. I do not see the private reply enabled
December 5, 2025 at 10:57 am #17637814
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've enabled the private reply option for you.
December 11, 2025 at 7:02 pm #17657346
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've checked this product hidden link and compared with the translated product here hidden link the position of the attribute is not the same. Is that what you're trying to fix? Or could you share some products that you're having issues with the attributes?