Hello team i create contact us page and one form before it was in arabic when i try to translate in from page it rounding rounding searching not saving the pages
I’m not fully sure I understand the issue. Could you please clarify a bit more and share a short video or screenshots showing the steps and what happens when you try to translate the page?
For example:
- How are you translating the page (Translation Editor or manually)?
- What exactly happens?
Hi look this picture when i try to save the arabic translation the save button is spinning not saving data after 1 hours when i refresh it still its have the old without any changing
1) In order to expedite handling your support requests, can you please share WPML support debug information from your site.
- To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page. - Once on the “debug information” page, select the entire content of the text box and copy it. - Now go back to our support forum, find debug information box and paste it.
More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/
2) To allow us to see if any PHP errors are being produced, please provide the WordPress debug.log. More Info: https://wordpress.org/support/article/debugging-in-wordpress/
To enable debug.log, open your wp-config.php file and look for:
define('WP_DEBUG', false);
And change it to:
define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
Then try to reproduce the issue and check if any errors were saved to the debug.log log file inside the “.../wp-content/” directory.
I’ve checked your staging site and I can see that you’re using Weglot, and the WPML CMS plugin is not installed.
I tried installing WPML, but it resulted in an error—most likely due to a conflict with Weglot. These two plugins cannot be used at the same time.
Because of this, I’m not able to properly test the issue you reported (contact form translation), as it’s not a WPML setup.
Please create a clean staging site that uses WPML only (same setup as your live site where the issue originally occurs), without Weglot installed. That will allow me to properly investigate the problem.
If needed, you can also share FTP access so I can check the error directly, but creating a proper WPML staging environment will be the fastest way forward.
