[Resolved] Copy of Website Made & Need to Confirm WPML Settings

Hi there,

Thanks for contacting WPML support.

It looks like you might have chosen the wrong option when the banner appears. This means you can either use the Translation Management on either of the domains that you've registered WPML.

To use the Translation Management on hidden link , you can click "indicate that the site..." link shown in your attached screenshot and vise versa if you wish to use on your hidden link site.

Thank you for getting back to us.

Based on the screenshot you provided, selecting "Yes" allows both sites to utilize translation management independently, and your translation credits and memory won't be shared between them.

On the other hand, if you choose "No," your translation credits and memory will be shared, but you'll be able to use the translation management on either site, one at a time, rather than independently on both sites.

Thanks for your reply.

Are you able to open the Translation Management dashboard on both sites?

Thanks for your reply.

Could you please share access to both Websites? Also, if possible, I would need access to the database for hidden link site. Please backup both Websites.

Thanks for your reply.

Maybe you can try this query on your end.

Run this query on the database:

select *
from wp_options
where option_name = 'WPML_SITE_ID:ate'
OR option_name = 'WPML_TM_AMS'
OR option_name = 'otgs_wpml_tm_ate_cloned_site_lock'

replace "wp_" with the correct one.

Delete those entries after a db backup (for the wp_options table or at least for those entries)

Go to WPML > Settings and select to use the advanced translation editor + save and wait for ATE to get activated.

Could you give this a try and see if it works? Also, please backup before you proceed.