Background of the issue:
I am not able to do any kind of translation because my automatic translation services are bugging out
It is producing this error "Default translation engine: Failed to load engines"
Do you think this is because I created a copy of the site in my local? If you haven't noticed the site is in WP VIP.
That means no migration plugins are allowed.
What i did instead was generate an SQL file and imported it in my local environment's database and just updated the site urls.
I went ahead and marked the site as a copy of the original site and not share the credits but I'm getting this error
Error with copying translation information to new URL
WPML was unable to copy your site's translations, translation memory, and glossary to this new URL.
Please take a screenshot of this message and report this issue to WPML support.
How do i fix this? and make sure this doesn't happen again in the future whenever I update my local environment with a fresh database from the production site.
Symptoms:
I am encountering errors:
1. Default translation engine: Failed to load engines
2. 'Error with copying translation information to new URL. WPML was unable to copy your site's translations, translation memory, and glossary to this new URL.'
Questions:
How do I fix the error with copying translation information to a new URL?
How can I ensure this error won't happen again when downloading a fresh copy of the production site to my local environment?
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
Hello,
Could you please try again now? try to send the pages from WPML > Translation Management only for this test and let me know if it works (It should now).
I checked and the translation service is back online, but unfortunately, clicking the "Review" button in the translations queue is causing an issue. It's throwing the following error:
app.js?ver=476000:1 Uncaught (in promise) TypeError: Failed to construct 'URL': Invalid URL
at r (app.js?ver=476000:1:68893)
at app.js?ver=476000:1:69073
at c (app.js?ver=476000:654:5830)
at Generator._invoke (app.js?ver=476000:654:5583)
at Generator.next (app.js?ver=476000:654:6189)
at n (app.js?ver=476000:15:13709)
at s (app.js?ver=476000:15:13920)
at app.js?ver=476000:15:13979
at new Promise (<anonymous>)
at app.js?ver=476000:15:13860
I browsed through existing tickets and noticed some suggest increasing the memory limit. I’ve already bumped it up to 512M. Do you think that’s sufficient, or could the issue be caused by something else?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
The error you are reporting can occur if you create a copy of your site while still having jobs in progress and reviews available that were not yet completed.
This means that these jobs, including review, were created on a different site URL, and this is why you get an error now.
You can solve this by editing the original content and saving it again, which should update the translation status and create a new translation job.
After the new job is completed, the review should work.
Please give this a try and let me know if further assistance is needed.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the website to investigate the issue further.
You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.
The private reply form looks like this: hidden link
Click "I still need assistance" the next time you reply.
Video: hidden link
Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Ok, I needed to enable 2FA for this account, now I can access the backend.
I currently have no issue with opening the Advanced Translation Editor and translating the homepage, but to be able to translate everything, you still need to install the WPML String Translation Plugin and also activate WPML SEO.
Regarding reviews:
I am not able to see them on this account, as the reviews were possibly generated before this account existed.
Could you please take those steps and try again to access the reviews?
If you can not complete them for some reason, you could, in this case, mark the jobs that need a review at WPML > Translations and use the bulk option to accept the reviews.
Also, if you want to translate your Custom Post Types, you will need to set the to "Translatable only show translated items" at WPML > Settings > Post Types Translation.
