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[Closed] divi builder footer not translating

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 3 replies, has 2 voices.

Last updated by Kor 1 year, 8 months ago.

Assisted by: Kor.

Author Posts
September 4, 2023 at 4:27 pm #14338563

fenandoZ

Hi, I updated the fotter using divi builder, but the plugging does not recognize the changes when translating.
September 4, 2023 at 4:50 pm #14338735

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
September 4, 2023 at 4:52 pm #14338741

fenandoZ

Hi, I was filling the information and it froze. I don't see the rest of the conversation...
September 4, 2023 at 5:05 pm #14338759

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Sorry to hear about that. Our previous conversation can be seen by clicking on the "Show Private Message" button above.

Anyway, please share your credentials here using the private reply option.

The topic ‘[Closed] divi builder footer not translating’ is closed to new replies.