Documents not showing up in translated language

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Supporter timezone: America/New_York (GMT-04:00)

Tagged: Compatibility

This topic contains 9 replies, has 0 voices.

Last updated by Lauren 1 month ago.

Assisted by: Lauren.

Author	Posts
May 5, 2025 at 7:08 pm #16997947
rebeccaS-21	Background of the issue: I am trying to replicate shortcode/documents between the English and Spanish versions of my website using WPML. The site I need help with is hidden link. Symptoms: The documents are not showing up on the Spanish version of the website. Questions: Why are the documents not appearing on the Spanish version of the website?
May 6, 2025 at 6:42 pm #17003241
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	I contacted our compatibility team but have not been able to get a copy of the document plugin yet. Did you have any success?
May 7, 2025 at 5:22 pm #17008211
rebeccaS-21	No, I have not yet heard back from them.
May 7, 2025 at 6:06 pm #17008347
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Okay, I'll standby and hopefully we can get a copy of it soon to upload to the test site. Did you try using a plugin such as Download plugins and themes to download a copy of the one you have on your site?
May 8, 2025 at 1:16 pm #17011963
rebeccaS-21	Hi Lauren, thank you for your patience. The dlp plugin team got back to me and confirmed they activated the plugin on the link you shared with me.
May 8, 2025 at 2:46 pm #17012713
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Thanks so much! On the Sandbox site, it shows in both languages with the Documents post type set to "Translatable or Fallback to Default" and the Document Library Page duplicated to both languages. Please see here: hidden link The short code [doc_library] is used to display the content. Have you tested on your site with that shortcode and see if it works in both languages?
May 8, 2025 at 2:57 pm #17012727
rebeccaS-21	Hi, if I include only [doc_library] still not documents show up.
May 8, 2025 at 8:05 pm #17013664
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	The link to access the staging is no longer working. Can you resend access? Also, we need to test minimal settings to make sure nothing else could be interfering. Since this is a staging site, can we disable non WPML Plugins except the Document Library plugin and test with a default theme? I have marked the next reply as private so you can share credentails in the private fields.
May 13, 2025 at 1:11 pm #17027865
rebeccaS-21	hidden link
May 14, 2025 at 8:17 pm #17034347
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	it looks like none of the shortcodes are working - maybe because you need anew license code? Can you ask the plugin authors for a test code so that we can activate the plugin on this test site?

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