Home›Support›English Support›[Resolved] Editing page in Chinese results in: You attempted to edit an item that doesn't exist. Perhaps it wa...
[Resolved] Editing page in Chinese results in: You attempted to edit an item that doesn't exist. Perhaps it wa...
This thread is resolved. Here is a description of the problem and solution.
Problem: If you're experiencing issues editing a Chinese page within a custom post type called 'Systems', where you receive an error message stating 'You attempted to edit an item that doesn't exist. Perhaps it was deleted?', even though the item clearly exists and this issue is specific to the Chinese language. Solution: We recommend checking the 'trash' for both the pages and the custom post type to ensure no items are mistakenly marked as deleted. If the issue persists, try the following steps: 1. Navigate to WPML->Settings-> Systems. 2. Change the translation for the Chinese term back to "systems". This adjustment should allow you to access the edit page again. This is a known issue, and we are working on resolving it in upcoming releases of WPML. Always ensure you have a recent and working backup before making any changes.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I am trying to edit a Chinese page within a custom post type called 'Systems' on my site hidden link. This issue only occurs with the Chinese language in this specific custom post type. Editing other languages or Chinese pages in other custom post types works fine.
Symptoms:
When I attempt to edit a Chinese page in the 'Systems' custom post type, I receive the error message: 'You attempted to edit an item that doesn't exist. Perhaps it was deleted?'
Questions:
Can you help me find the cause of this issue?
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
