false report of «Site under development»

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Supporter timezone: Pacific/Easter (GMT-05:00)

This topic contains 2 replies, has 1 voice.

Last updated by Ilyes 1 year ago.

Assisted by: Ilyes.

Author	Posts
November 15, 2024 at 11:28 am #16407757
martinB-168 Site owner	Background of the issue: I am trying to report an issue with WPML support, but our site is not listed in the dropdown menu 'What site do you need help with?'. Our account has an active registration and a link to our registered and live website hidden link. Symptoms: Our site is not listed in the dropdown menu for reporting issues with WPML support. Questions: Why is our site not correctly displayed in the dropdown menu for reporting issues?
November 15, 2024 at 11:31 am #16407841
martinB-168 Site owner	Here is the info to our account and registered Url (screenshot). Thank you.
November 16, 2024 at 1:54 am #16410139
Ilyes Supporter Languages: English (English ) French (Français ) Arabic (العربية ) Timezone: Pacific/Easter (GMT-05:00)	Hello, Thank you for contacting WPML support team, Could you please redo the registration again? Go to your account page (https://wpml.org/account/sites/) - Delete the key for the site - Go to plugins-> Add new-> Commercial tab - Click on "Unregister WPML from this site" - Click on "Register WPML" - Click on "Get a key for this site" - Register the site and enter the new key Please let me know if that helped,

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