This thread is resolved. Here is a description of the problem and solution.
Problem:
You are using the Variation Images Gallery PRO for WooCommerce plugin to add multiple images to each product variation in your multilingual WooCommerce store. You have set the custom field (rtwpvg_images) to 'Copy' in the WPML custom fields translation settings for new translations, but the variation image galleries are not copied to the translated versions of products that were already translated before updating the field settings. Re-saving the original product did not resolve the issue.
Solution:
1. Install the Media Translation Plugin:
- Access the plugin installation page.
- Locate and install the Media Translation plugin.
2. Run Media Language Information Process:
- Go to WPML → Media Translation.
- Complete the process to add language information to your media files.
3. Perform Troubleshooting Actions:
- Access the troubleshooting page.
- Select and run the following actions all at once:
- Update product count
- Sync product variants
- Sync product gallery images
- Fix translated variant relationships
- Sync metadata from original to translated products
After completing these actions, verify if the media files have been properly synchronized.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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Last updated by 11 months, 3 weeks ago.
Assisted by: Bruno Kos.