I need assistance with resolving issues related to the Arabic translations on my website. Despite fo...

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with Arabic translations on their website, specifically on pages like Hair Transplant, Weight Loss and Bariatrics, Before and After Gallery, and About Us. Despite following WPML documentation, several pages displayed incorrect translations, and 92 translations were stuck in the queue.
Solution:
We discovered that the issue was due to the use of an Elementor single page template in Arabic that was not used in English, leading to content discrepancies. We resolved the problem by trashing the Elementor single page template for both languages, ensuring consistent content display across languages. If you're experiencing similar issues, we recommend checking if different templates are used across different language versions of your pages and ensuring consistency.

This solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 9 replies, has 2 voices.

Last updated by Dražen Duvnjak 1 day, 16 hours ago.

Assisted by: Dražen Duvnjak.

Author	Posts
September 23, 2024 at 10:21 am
cantekinS	Background of the issue: I am trying to resolve issues with the Arabic translations on my website using WPML. Despite changing the theme and troubleshooting other potential causes, several pages display incorrect or problematic translations in Arabic. I have been following the official WPML documentation and support articles provided on your website. Symptoms: Several pages are displaying incorrect or problematic translations in Arabic. Additionally, I have 92 translations stuck in the queue that aren’t progressing. Questions: Could you please assist in diagnosing and fixing the issues with the Arabic translations on the following pages: Hair Transplant, Weight Loss and Bariatrics, Before and After Gallery, About Us (Version 1), About Us (Version 2)? How can I resolve the issue of 92 translations being stuck in the queue and not progressing?
September 23, 2024 at 11:03 am
September 23, 2024 at 11:06 am #16209128
Dražen Duvnjak Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, let me know when the backup is ready so I can continue to check the issue. Thanks, Drazen
September 23, 2024 at 11:08 am #16209132
cantekinS	The Backup is ready in 5 minutes. I'll let you know when it's finished.
September 23, 2024 at 11:13 am #16209138
cantekinS	For your information, the backup process is finished.
September 23, 2024 at 11:48 am #16209292
Dražen Duvnjak Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, thanks, I checked furteher and it seems translation where working fine, just you where using in AR page template for single pages, that was showing different content, but your where not using it in EN. I trashed Elementor single page template for both language, so it doesn't confuse anymore, and if you visit the page it shows fine now. - hidden link Regards, Drazen
September 23, 2024 at 11:52 am #16209299
cantekinS	Thanks for your support. The problem is fixed
September 27, 2024 at 10:53 am #16229479
cantekinS	Hi Dražen, I hope you're doing well. I wanted to let you know that while the problem with the Arabic translation on my website was resolved a couple of days ago, I’m unfortunately experiencing the same issue again on the previously mentioned Arabic page. I also have around 90 pages in the translation queue where the process has frozen. Your support was incredibly helpful last time, so I wanted to contact you directly to see if we can find a more permanent solution to this recurring issue. Please let me know how we can proceed to resolve this. Thank you for your continued assistance. Best regards, Roozbeh New threads created by Dražen Duvnjak and linked to this one are listed below: https://wpml.org/forums/topic/split-i-need-assistance-with-resolving-issues-related-to-the-arabic-translations/
September 27, 2024 at 10:58 am #16229481
cantekinS	Could you do me a favor and create a new ticket so that I can provide you with access to recheck the issue? Thank you for your continued support! Best regards, Roozbeh
September 27, 2024 at 11:48 am #16229684
cantekinS	Hey there! Do you have any updates?
September 30, 2024 at 6:14 am #16234437
Dražen Duvnjak Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, As the original issue is resolved I will be opening a new ticket for your new issue. This will help other users with similar problems to find solutions when searching the forum. - https://wpml.org/forums/topic/split-i-need-assistance-with-resolving-issues-related-to-the-arabic-translations/ Regards, Drazen

cantekinS confirmed that the issue was resolved on 2024-09-30 06:14:22.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.