I translated my gravity form but is not appearing on the website

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to display a translated version of a form for Spanish users.
Solution:
We recommend following these steps:
1. Make a small change to the page content where the form is embedded.
2. Save the changes.
3. Update the translation of the page.
After these steps, the translated form should display correctly on the translated page.
If you're experiencing a similar issue, we suggest trying these steps. However, please note that this solution might be outdated or not applicable to your case. If the problem persists, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

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Tagged: Exception

This topic contains 5 replies, has 3 voices.

Last updated by yitzhakG 1 year, 2 months ago.

Assisted by: Long Nguyen.

Author	Posts
March 22, 2024 at 10:59 pm #15442625
yitzhakG	Tell us what you are trying to do? Trying to show a translated version of my form for spanish users to use it Is there any documentation that you are following? https://wpml.org/documentation/related-projects/gravity-forms-multilingual/ Is there a similar example that we can see? no What is the link to your site? hidden link
March 24, 2024 at 7:43 pm #15444382
Mohamed Sayed	Hi there, Thanks for contacting WPML support. Please try the following steps: 1. Edit the original form 2. Update it with a minor change (You can undo the changes later) 3. Send again for translation If that didn't help, kindly create a full backup of the database and website then go to WPML > Support > Troubleshooting page, and click the following: - Clear the Cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Fix WPML table collation - Set language information - Fix post type assignment for translations Let me know please if that helps. Kind regards, Mohamed
March 25, 2024 at 6:51 pm #15448678
yitzhakG	Hi Mohamed, Thanks for the tip. Unfortunately, I tried both things and is still missing the form in the Spanish version. What should we do next?
March 25, 2024 at 9:21 pm #15449047
Mohamed Sayed	I would need to request temporary access (WP-Admin) to investigate the issue further. Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website first❌ If you don't see the form below, please don't add your credentials as they will be publicly exposed: hidden link Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Thanks for your cooperation
April 3, 2024 at 9:35 am #15477063
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi Yitzhak, I will take care of your ticket from now. On your staging site, I just make a small change to the page content > Save > Update the translation and the form displays on the translation page as well. Looking forward to your reply. Thanks
April 5, 2024 at 7:18 pm #15489578
yitzhakG	Hi, good to know! I would need to know at what level you mean.. To make a change at the page level, or at the gravity form level? Let me know your thoughts. Thanks
April 5, 2024 at 7:34 pm #15489651
yitzhakG	Thanks! I just tried what you said. Thank you for your time!