In buddyboss are mouse over cards for members and groups, but in another language it is not working

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Supporter timezone: Europe/Madrid (GMT+02:00)

Tagged: Compatibility

This topic contains 12 replies, has 0 voices.

Last updated by Paola Mendiburu 1 day, 12 hours ago.

Assisted by: Paola Mendiburu.

Author	Posts
June 13, 2025 at 9:05 pm #17134722
ericH-23	Background of the issue: I am trying to use mouse over cards for members and groups in BuddyBoss, but they are not working in another language. Symptoms: The mouse over cards are not available in another language and display 'Failed to load data.' Questions: Why are the mouse over cards not working in another language? How can I fix the 'Failed to load data' error for translated mouse over cards?
June 20, 2025 at 1:18 pm #17154464
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! This is Paola and I hope you are well! First of all, sorry for the delay. Please let me know the page where I can see the issue. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of the site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
June 23, 2025 at 12:16 pm #17160092
ericH-23	Hi, Thanks, is it possible to show the error in the planned sandbox of this ticket: https://wpml.org/forums/topic/buddyboss-group-sorting-in-other-language-is-wrong/? Kind regards Eric
June 23, 2025 at 3:52 pm #17161490
ericH-23	Hi, Here you can see the error in the WPML sandbox: hidden link Please check, thanks, kind regards Eric
June 24, 2025 at 7:56 pm #17166634
ericH-23	Hi, Can you please check the sandbox of the other ticket and let me know, what do you think about it? Thanks, kind regards Eric
June 25, 2025 at 9:57 am #17168455
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	The issue has been reproduced here: hidden link So I am sending to the compatibility team.
June 25, 2025 at 10:10 am #17168556
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	The issue has been escalated to the compatibility team. I will let you know when I have some news.
June 27, 2025 at 7:21 am #17175950
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! The compatibility team asked if you can tell us how to enabled the hover cards.
June 28, 2025 at 12:07 pm #17179326
ericH-23	Hi Paola, The hover cards are a BuddyBoss enhancement introduced in the March release: hidden link Here is the feature description: hidden link I haven’t found any option to disable it. Thanks and kind regards, Eric
June 30, 2025 at 8:37 am #17181865
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Ok thanks. I have forwarded it to the compatibility team.
July 3, 2025 at 7:43 pm #17199167
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Our compatibility team has reviewed the issue and confirmed that to resolve it, you need to remove the trailing slash at the end of the URL from Settings > Permalink. You can see it here:hidden link
July 4, 2025 at 6:27 am #17199823
ericH-23	Hi Paola, That's great news – thank you! It’s so simple. Do you think I should inform BuddyBoss about this? It should also work with a trailing slash, right? Thanks again and kind regards, Eric
July 4, 2025 at 7:55 am #17200159
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Yes, that will be great!