Issue in sending out a page for translations

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

This topic contains 3 replies, has 1 voice.

Last updated by Itamar 2 weeks, 3 days ago.

Assisted by: Itamar.

Author	Posts
July 16, 2025 at 9:15 am #17240818
Emaar	Background of the issue: I am trying to send out a Page for translations using WPML. When TransPerfect receives this, we are only getting a few words compared to what we see on the Page in WPML. I am looking to select all contents for translations. We reached out to partner.help@wpml.org, and they suggested it could be an ACF configuration issue and recommended reaching out to the support forum. The issue can be seen at: hidden link Symptoms: When sending out the job, we do not see the option to select what contents need to be selected for translations. TransPerfect receives only a few words instead of the full content. Questions: Can you assist with the issue of not being able to select all contents for translation? Is there a known ACF configuration issue that could cause this problem?
July 17, 2025 at 1:02 am #17243861
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for contacting WPML support. While one of my colleagues reviews this ticket, I’d like to share a few initial debugging steps that may help resolve the issue. Upon reviewing your site’s debug information, I noticed that you’re still using an outdated version of the WPML plugin. Please ensure you create a full backup of your site, then update all WPML plugins to their latest versions via WP > Plugins > Add New > Commercial Tab. If you're also using Advanced Custom Fields (ACF), I recommend reviewing our ACF multilingual setup guide here: https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/ Let us know once the updates are complete or if you need further assistance.
July 29, 2025 at 8:12 am #17277450
Emaar	Still facing same issue
July 29, 2025 at 9:41 am #17278050
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I'll continue to help you with this issue. Currently, I'm getting 403 when I try to view your site: hidden link. Please see the attached screenshot. Please correct this, give me access to your site, and explain to me where to go to see this problem. In other words, which page has this problem? If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.

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