[Resolved] Language Section missing in right bar of editor in Page
This thread is resolved. Here is a description of the problem and solution.
Problem:
The language section is missing in the right bar of the editor when trying to duplicate pages of the Primary Language, it might be due to a corrupt entry in the usermeta database table.
Solution:
We recommend you try the following steps after taking a full site backup (mandatory):
1) Log in to your database using a tool like phpMyAdmin. 2) Run the following SQL query:
DELETE FROM wp_usermeta WHERE `wp_usermeta`.`umeta_id` = 84
3) After running the query, log in to the site and verify whether the bug still exists.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
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Background of the issue:
I am trying to duplicate pages of the Primary Language to create versions in other languages. However, when I attempt this in the editor, the language section is missing. See attachment.
In contrast, the language section appears in one of my custom post types 'News'. See attachment
The issue can be seen on this page: hidden link. If you need admin password, I can give.
Symptoms:
The language section is missing in the right bar of the editor when trying to duplicate pages of the Primary Language.
Questions:
How can I make the language section appears back in page editing?
I just restore the website to version just before you offer support to me. You can make the duplication. Please reply me once the duplication complete so I will continue my development
The issue persists after the initial troubleshooting steps. It appears to be caused by an exception or a corrupt database entry. I am currently consulting with our team to get an expert opinion. We will get back to you as soon as possible. Please wait.
We are still working on this. The possible workarounds have not helped in this case. It may be due to a corrupt entry in the usermeta table, and it seems to be a very unusual issue. We will get back to you as soon as possible. Please wait.
This issue is caused by a corrupt entry in the usermeta database table, specifically related to the meta-box-order_page meta key. We were able to reproduce the bug locally and confirmed that it was resolved after deleting this entry from the database.
So, please try the following steps after taking a full site backup (mandatory) and check if the issue is resolved:
1) Log in to your database using a tool like phpMyAdmin.
2) Run the following SQL query:
DELETE FROM wp_usermeta WHERE `wp_usermeta`.`umeta_id` = 84
3) After running the query, log in to the site and verify whether the bug still exists.
Please refer to the attached images for more details.
