one customer in languages other than these we have, such as customers in Portugal, said they were unable to log in since the day before yesterday.
He could log in before, before we used wpml.
This might be occurring because of a particular configuration related to the Country, geolocation-based login restrictions, or another similar setting. Can you help me fix this problem? And now customers will fail to log in.
Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with the first debugging steps and try to help with the issue quickly.
1) Can you please check what happened for your client, if any message appeared and if the issues still happen?
2) Do you have a user account you can use to test and confirm this issue happens? That way we can also use the same account to test and see what goes wrong.
We would need more info on the issue or an example of how can we check the issue, or some images/video of the issue to see what happened.
Let us know.
Regards,
Drazen
The topic ‘[Closed] portugal client can not login’ is closed to new replies.
