I downloaded a credit usage report for a website I recently translated with PTC and it duplicates the credit usage (or even more). Why is that? I understand that changes need to be retranslated, but that cann't happen within a few seconds after the original translation.
I received an invoice for December, and when I check the actual credit usage for that period, there are a lot of double counts and also a few records without job_id nor permlink. See the attached screenshots.
I checked the save history of a few of the permlinks that have high double counts, but I can't explain them.
174540411 + 174540412 » there is 2 seconds difference between the time stamps, but I can't match that with the revision history of that page. There were no changes on 12/23.
174959409 + 174959435 » there is 11 seconds difference between the time stamps, but there is only one entry in the revision history of that page (December 29, 2025 @ 15:44:04)
Thank you for following up and for sharing these additional details and examples. I’ve added this information to the escalation and sent a reminder to our 2nd-tier / ATE team so they can review the specific timestamps and records you mentioned.
At the moment, I don’t have an update yet. The team has been operating with reduced availability due to the holiday period, which has caused some delays. I don’t have an exact ETA, but I will update you as soon as I receive feedback from them.
Our ATE team reviewed the escalated ticket and asked these two things:
1. Could you please confirm whether this option is enabled or disabled on your site?
WPML → Settings
“Translate drafts as I save them (consumes a bit more translation credits)”
2. If it’s okay with you, please provide temporary access (WP-Admin and FTP Login info) to your site , so that we can look into your setup and debug the issue.
Your next answer will be private, meaning only you and I can access it.
=== Please backup your database and website ===
✙ I would need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.
