site thinks it's dev but it's prod

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client updated their website URL and noticed that the site still appeared to be in development mode despite having a production license. They were expecting not to see a development mode banner but it was still visible.
Solution:
If you're experiencing this issue, we recommend you try re-registering your website with WPML. Here are the steps to follow:
1. Visit https://wpml.org/account/sites and remove your website from the list.
2. Add it again as a production website and copy the newly generated key.
3. In your website's admin panel, go to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site".
4. Register the website again using the key you copied in step 2.

This process should help your site recognize the correct license status. If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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Tagged: Account Issues

This topic contains 1 reply, has 0 voices.

Last updated by wojciechS-3 2 weeks ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
April 9, 2025 at 5:47 pm #16915461
wojciechS-3	<b>Background of the issue: </b> I changed my license from dev to prod, and it worked on the old URL. When I updated the URL, it reverted to dev. On the WPML website, it says prod, and it recognized when I updated plugins, so I know it's the correct key. The issue can be seen at: hidden link <b>Symptoms: </b> I expected to see no banner on the bottom, but instead, I got a banner on the bottom. <b>Questions: </b> Why does the site think it's in dev mode after updating the URL? How can I ensure the site recognizes the production license correctly?
April 9, 2025 at 5:51 pm #16915473
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, Thank you for reaching out to us and sharing the details. In this case, it's best to re-register the website. Please follow these steps: 1. Go to wpml.org/account/sites and remove the website from the list; 2. Add it again as production website and copy the newly generated key; 3. In your website's admin panel, go to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site"; 4. Register the website again, with the key you copied in step #2; That should do the trick. Let me know how it goes.
April 9, 2025 at 6:20 pm #16915581
wojciechS-3	Seems to have worked! Thanks