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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to locate the translation options for specific Divi design pages, specifically the newsletter and thank you pages on their website.
Solution:
We identified the correct templates for the client's pages. For the newsletter page, the template can be accessed here: Newsletter Page Template.
Similarly, for the thank you page, the template is available at: Thank You Page Template.
To find these templates, we manually checked the list of templates under: Template List.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current situation, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

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This topic contains 4 replies, has 0 voices.

Last updated by Kor 1 week ago.

Assisted by: Kor.

Author Posts
November 10, 2025 at 3:21 pm #17563204

majaC

Hi again! Besides the 404 page, I can not find where to translate this page or Divi design that I created: hidden link. It's really a mystery. It's nowehere to be found.

November 10, 2025 at 3:25 pm #17563225

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. Did you change the credentials? It's no longer working when I tested it.

November 12, 2025 at 6:49 pm #17572637

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. This is the correct template hidden link for your newsletter page.

November 12, 2025 at 8:44 pm #17572746

majaC

Thank you, it worked well! This is the thank you page that someone reaches after they've signed up, I can't find it either in the translations list: hidden link Can you help me? And is there an instruction you can give me on how to find them, or shall I contact you again when I create new pages? Thanks again!

November 13, 2025 at 3:28 pm #17575764

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. It's this one hidden link .

What I did was to manually check the list here hidden link to see which template belongs to the page.