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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to translate the headline 'KONTAKT' to 'CONTACT' on the English version of their page.
Solution:
We discovered that the issue was related to using outdated classic elements on the contact page, which might have caused compatibility issues. Here’s how we resolved it:
1. We retained the 'Kontakt' element but removed the HTML inside it from your Classic Custom Headline.
2. We replaced the Classic Gap with a new Gap.
3. We saved the changes.
4. We completed the translations.

If this solution does not resolve your issue, or if it seems outdated, we recommend checking the related known issues and verifying that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 6 replies, has 2 voices.

Last updated by angelaM 3 days ago.

Assisted by: Andrey.

Author Posts
November 13, 2025 at 3:02 pm #17575556

angelaM

I can't get the headline KONTAKT to become CONTACT on the Enlish page.

hidden link

November 13, 2025 at 3:17 pm #17575748

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Can I create a copy of your site so I can run additional tests locally?

To do this, I would need to install either the Duplicator plugin or All-in-One Migration temporarily. These plugins will allow me to generate a full package of your site (files + database) so I can test everything in a controlled environment without affecting your live site.

If you prefer not to install anything, you can also create the package yourself and send me the exported ZIP file.

Let me know how you feel about this.

November 13, 2025 at 4:59 pm #17576274

angelaM

Cool. I have dev copy of the site too. Can I leave a private login message for that one?

November 14, 2025 at 12:20 pm #17579022

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Sorry, it should have been activated. The following reply is private.

November 17, 2025 at 9:00 am #17582880

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for providing the details.

I will check and let you know as soon as I have more information.

November 18, 2025 at 2:42 pm #17588537

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for being so patient.

I conducted multiple tests on this issue. Since you're using the old classic elements on the contact page, there might be compatibility problems.

I managed to make it work by making some slight adjustments to the content. Here’s what I did:

1. I left the Kontakt element and removed the HTML inside it from your Classic Custom Headline.

2. I added a new Gap instead of a Classic Gap.

3. I saved the changes.

4. I completed the translations.

Screenshots are attached for your review.

Screenshot-2025-11-18-at-16-34-56.png
Kontakt-Sida-Cornerstone.png
November 18, 2025 at 8:22 pm #17589645

angelaM

THANK YOU!!

<3