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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported issues with product variations being out of stock in one language and in stock in another, and some variations not showing up at all in another language.
Solution:
We recommended the following steps to address the issues:
1. Ensure a full website backup is in place.
2. Navigate to WPML > Taxonomy Translation and select Product Attributes from the dropdown menu. If available, click to synchronize the taxonomies/variations.
3. Go to WPML > Support and click on Troubleshooting.
4. In the troubleshooting options, select Products from the dropdown and proceed to synchronize taxonomies.
If the issue persists, we advised deleting the translation completely and recreating it:
1. Go to the products tab, switch to the secondary language, and send the translated product to the trash.
2. It is crucial to remove the product completely from the trash.

If these steps do not resolve the issue or if the solution seems outdated or irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if further assistance is needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 3 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 2 weeks, 3 days ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
July 17, 2025 at 2:52 pm #17246775

Vincent Cloutier-Naud

Hi,

many thanks again for your vauable support. Since its a very old plugin, I simply deactivate it and most of my issues disappeared... except these 2:

hidden link

some variations are out of stock in english, in stock in french (example : 100 ml)

For this products: none of the variations are showing up in english

hidden link

Any idea where should I look?

REgards,

Vincent

July 17, 2025 at 2:58 pm #17246803

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello Vincent,

It seems that some of the variations are out of sync. Please make sure to have a full website backup, and follow these steps:

1. Go to WPML > Taxnonomy Translation and select Product Attributes in the drop down;
2. If the button is available, please click to sync the taxonomies/variations. It might not be there, if WPML identifies that attributes are already in sync;
3. Go to WPML > Support and click on "Troubleshooting";
4. In the first option, select "Products" in the drop-down;
5. Click to synchronize taxonomies;

Let me know if that solves the issue. I'm waiting for your feedback.

July 17, 2025 at 7:00 pm #17247799

Vincent Cloutier-Naud

Hi,

Many thanks for your support.

Unfortunately, the procedure didn't work. I've been able to resolve this product by refreshing the variations (hidden link)

For this product (hidden link), the variations 100 ml and 225 ml are still in out of stock (but available in french). Any idea how to fix that?

Thanks again.

Regards,

Vincent

July 17, 2025 at 7:24 pm #17247867

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you so much for sharing. In this case, please try completely deleting the translation and recreating it from scratch.

To delete a translation, please visit the products tab, switch to the secondary language in the top-bar, and send the translated product to the trash. Finally, remove it from the trash can (that's very importatn, don't forget to completely delete the product).

Let me know.