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Last updated by przemyslawZ-4 3 months ago.

Assisted by: Itamar.

Author Posts
October 15, 2025 at 6:58 am #17485738

przemyslawZ-4

I am not sure if this is related but when I am trying to edit translation for different Czech site
hidden link

I am getting "Uncaught Exception". Screenshot attached.

EDIT: Actually, the same thing is happening on other Czech sites.

17473615-error.png
October 15, 2025 at 7:11 am #17485811

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

This error seems to be related to Toolset, our other product.

Are you using Toolset on your site?

If not, please deactivate the Toolset Types plugin and check if the problem persists.

If it persists or you are using the Toolset Types plugin, could you please share the error in text (not a screenshot)?

Thanks,
Itamar.

October 15, 2025 at 7:22 am #17485820

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

In addition to the above, I've also consulted our second-tier supporter. He says that this error is not related to the problem in the other ticket. However, if you are using the Toolset Types plugin, we want to investigate this issue further. For this, please let us know where we can view this error. Additionally, please share access to your site and allow me to take a copy of it. For this, I need to install a plugin like Duplicator or All-in-One Migration. Please let me know if you agree.

If you require additional assistance with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please back up the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.

October 22, 2025 at 4:10 pm #17509159

przemyslawZ-4

Problem resolved itself