Stuck on step 4 of configuration - AI Translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to set up WPML on your site and are stuck on step 4 of AI translation. The page loads, but you cannot 'save and finish' due to an API loading error. The error message indicates an access control issue, and your server provider claims they are not blocking anything.
Solution:
First, ensure that all necessary domains are whitelisted by your hosting provider. WPML does not use fixed IP addresses for whitelisting; instead, refer to the list of domains here: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/.
Next, check for any errors in WPML -> Support -> Advanced Translation Error log. If no errors are found there, and your hosting provider does not support CURL commands, consider adding an info.php file to your server to view server information. This might help identify any server-side issues.

Please note that the solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, do not hesitate to contact us for further assistance at WPML support forum.

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Tagged: Account Issues

This topic contains 3 replies, has 1 voice.

Last updated by Andrey 4 months, 2 weeks ago.

Assisted by: Andrey.

Author	Posts
December 1, 2025 at 3:37 pm #17623183
Joan Odell	I'm trying to set up WPML on my site, but I'm stuck on step 4 AI translation. I've seen on the forums that some people had problems with that page not loading. It loads for me, but I cannot "save and finish". If I look at the console I can see there's some blocking and it cannot load the API. But the server tells me they are not blocking anything and I don't know hot to confirm or pinpoint to confirm if they are or no. This is the error I see in the code: [Error] Fetch API cannot load hidden link due to access control checks.
December 1, 2025 at 8:21 pm #17623882
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	This is Andrey speaking. I'll be here to assist you moving forward. Please update us once you have more information from the hosting provider.
December 4, 2025 at 8:17 am #17632862
Joan Odell	The server told me that they do not perform CURL commands. Their solution is for me to add a info.php to see the info on my server (－‸ლ) They also told that they checked the WPML domains and that they are not blocked. Have we hit a wall? Is there something we could check or try from my website or from WPML? Thank you!
December 4, 2025 at 12:11 pm #17634063
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. The server told me that they do not perform CURL commands. Their solution is for me to add a info.php to see the info on my server (－‸ლ) Have you tried to do this? I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.