This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing an issue where Toolset repeat fields were not consistently showing the correct manual translation across multiple pages. Instead, automatic translations were sometimes loaded. Additionally, there were problems with translations not appearing in WPML>Translations for certain languages, and a message indicating a failure to synchronize with the professional translation system was displayed.
Solution: We recommended the client to make minor edits to the primary language page and then re-translate the affected pages. This process should resynchronize the translations and ensure that the correct manual translations are displayed instead of the automatic ones. Specifically, we advised editing the primary language page at
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There is something weird going on. We have some Toolset repeat fields that usually have the same translation on multiple pages.
Usually, once translated, the correct translation is loaded when editing another product with the same fields. What's happening is that every now and then this doesn't happen, and the automatic translation is loaded instead.
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Also, please list the steps to replicate the issue.
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✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
I've successfully logged into your website. Could you kindly inform me about the specific pages or posts you're currently focusing on? Additionally, please provide a list of steps to reproduce the issue.
where for the same field, two different translations are shown: one is the manually edited and the other is the automatic, instead of showing only the correct translation.
I am attaching 2 screenshots to more easily understand, since this is happening on specific fields, that are shared among different product pages.
Sorry, both links are no longer valid and it's not opening for me. Could you please tell me which page are you working on? Please just copy and paste the URL of the page in question. hidden link
Also, may I know which "Toolset repeat fields" are you referring to?
Apologies for any delays. I wanted to inform you that I'll require additional time to investigate this matter thoroughly. I'll get back to you as soon as possible with my findings.
After conducting a thorough check, I haven't identified any issues with the translations. To better understand the problem you're experiencing, could you please create a short screen recording using the free tool hidden link? This will help us gain further insight into the issue and assist you more effectively.
After rechecking, I managed to resolve the issue by making minor edits to the primary language page at hidden link and re-translating the Portuguese language page. Now, the translation appears correctly at hidden link .
Could you please attempt the same approach on your pages experiencing this issue? It appears that these pages may need to be resynchronized, and this should resolve the problem.
