Translated Pages are not creating

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is manually translating a page using WPML, but despite completing the translation, the page keeps loading and does not create the translated version. The client also mentioned issues with enabling the REST API on the staging site, which is necessary for the Advanced Translation Editor to function properly.
Solution:
1. We recommended checking if the 'REST ENABLE' option is activated on the server as it might be causing the issue with the Advanced Translation Editor. For detailed instructions on how to enable and troubleshoot REST API dependencies, visit WPML REST API Dependencies Documentation.
2. If the REST API is confirmed to be working but issues persist, we suggested checking the server resources as gateway timeout errors can interrupt the translation process.
3. We advised the client to contact their hosting provider if they continue to experience issues with the REST API functionality.

Please note that this solution might be outdated or not applicable to your specific case. If these steps do not resolve your issue, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.

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Tagged: Documentation request

This topic contains 7 replies, has 2 voices.

Last updated by edoardod-8 2 years, 2 months ago.

Assisted by: Kor.

Author	Posts
June 22, 2023 at 10:50 am #13875587
edoardod-8	Tell us what you are trying to do? i am translating a page manually, everything is 100% completed in translation but still it keeps loading and not creating a translated page. Is there any documentation that you are following? Yes Is there a similar example that we can see? i dont know What is the link to your site? hidden link
June 22, 2023 at 3:05 pm #13878923
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for contacting WPML support. Sorry, your Website is not loading for me as shown in the attached screenshot. Please fix it and share temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs. Your following answer will be private, which means only you and I have access to it. ✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.
June 23, 2023 at 5:23 pm #13886631
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It looks like the "REST ENABLE" is not enabled on your server and might be causing the issue with the "Advanced Translation Editor". hidden link Please follow the instructions here https://wpml.org/documentation/support/rest-api-dependencies/?utm_source=plugin&utm_medium=gui&utm_campaign=wpmlcore that explains how to fix this. Once it's fixed, please let me know and we'll check on it again.
June 24, 2023 at 6:52 am #13888213
edoardod-8	The instructions you provided are not helpful. i could not able to enable the REST API. On original website REST API is enabled but on staging website REST API is not enabled. Please point me a direction where i can enable the REST API easily. REST API is working, you can check here -> hidden link
June 27, 2023 at 8:38 am #13900405
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. You need to escalate this to our hosting provider to check on the REST API issue. But since it's working when you checked, please allow me to look into this for you again.
June 27, 2023 at 5:58 pm #13905319
edoardod-8	As you can see REST API is working, you can check here -> hidden link When i manually translate English page to italy but WPML not creating italy page.
June 27, 2023 at 6:26 pm #13905415
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It seems to work fine now after a couple of retries. hidden link . Could you check your server resources, I keep getting gateway timeout errors, and translating the page keeps breaking in between.