Translating the footer

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to see the English address and phone number in the Divi footer when switching to the English version on their website.

Solution:
We recommend checking if the footer template is correctly translated and published. Here are the steps to follow:
1. Navigate to Divi >> Theme Builder.
2. Edit the Global Footer to verify its name.
3. Go to WPML >> Translation Management to check if the footer template is listed and translated.
4. If it is not translated, please proceed with the translation and then verify the changes on the frontend.

If this solution does not resolve your issue or seems irrelevant due to updates or differences in your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 2 replies, has 0 voices.

Last updated by Waqas Bin Hasan 2 weeks, 2 days ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
November 28, 2024 at 9:38 am #16453784
gutti	Background of the issue: I am trying to see the English address in the footer when clicking on the English flag. The issue can be seen on this page: hidden link. Symptoms: I expected to see '+298' added to the phone number and 'Faroe Islands' when on the English version. Instead, I got the default Faroese phone number and address without the 'Faroe Islands' text. Questions: Why is the English footer not displaying the correct phone number and address? How can I ensure the English version shows the correct information?
November 28, 2024 at 12:53 pm #16455120
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. Can you please check if there's any template or layout applied/used for the footer and if that is also translated and published? You can try these steps to check for that: 1. Go to the Divi >> Theme Builder page. 2. Edit the Global Footer to check its name. 3. Navigate to WPML >> Translation Management and see if the correct footer template has been translated? 4. If not, please translate and check on the frontend. Please let me know and I'll try my best to help you further on the matter. Regards.
November 28, 2024 at 1:31 pm #16455370
gutti	Hi, Thanks for the fast reply. I do not know how to check for the Divi Builder name... Regards
November 29, 2024 at 4:36 am #16457505
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Not a problem, can you please provide me temporary access (WP-Admin and FTP)? Preferably to a test site where the problem has been replicated. So I can take a look and try to fix the problem. Your next answer will be private, to share this information safely. Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend. IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.
December 4, 2024 at 4:52 am #16474311
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the updates, I am working on this and 'll get back to you as soon as I find something or have a solution.
December 4, 2024 at 12:14 pm #16476461
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. I found the issue and in fact the footer template "Øll Produktir" was missing the English translation. I've translated it and is working fine now on English page as you needed (see attached).