 willR-4
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I am trying to: Update WPML and related plugins
Link to a page where the issue can be seen: hidden link
I expected to see: Plugins updated
Instead, I got: Unable to parse data from service response.
I have already tried disabling the firewall plugin and it didn't help.
I have checked the server logs and the requests are not being blocked. Here is an example request with a 200 response (no response has 403):
86.234.4.110 - - [10/Oct/2023:09:12:49 +0200] "POST /wp-admin/admin-ajax.php HTTP/2.0" 200 36 "<em><u>hidden link</u></em>" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/117.0.0.0 Safari/537.36"
I also include a screen shot of the installer support page showing the error.
I just checked and this is happening for all my sites. It appears there is a major issue with your plugin update service.
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 Mihai Apetrei
WPML Supporter since 03/2018
Languages:
English (English )
Timezone:
Europe/Bucharest (GMT+03:00)
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Hi there and thank you for reporting this!
I am escalating this to our Systems team and I will get back to you as soon as I have an update.
I'm leaving the ticket assigned to myself for now.
Thank you so much for your patience throughout the debugging process.
Mihai Apetrei
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 Mihai Apetrei
WPML Supporter since 03/2018
Languages:
English (English )
Timezone:
Europe/Bucharest (GMT+03:00)
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I am back. Thank you for your patience. Can you please try again now?
If the issue is resolved, can you also please mark this ticket as resolved, too?
Thank you!
Mihai
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