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[Closed] we can't find WPML -> Translation management

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This topic is split from https://wpml.org/forums/topic/problem-with-translation-via-rest-api/

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This topic contains 3 replies, has 0 voices.

Last updated by Otto 3 months ago.

Assisted by: Otto.

Author Posts
February 18, 2025 at 3:32 pm #16719856

andrewE-3

In our WPML we can't find WPML -> Translation management . All WPML connected plugins are updated.

We can't install "Translate Everything Automatically" in Translation management
February 18, 2025 at 3:36 pm #16719863

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hi,

To which page does the link to WPML (in the sidebar) go?

Can you please try accessing this path:
/wp-admin/admin.php?page=tm%2Fmenu%2Fmain.php

Let me know your results and we will move forward from there.

Best Regards,
Otto
February 19, 2025 at 8:43 am #16722773

andrewE-3

When clicking on a link in the side menu, where Translation management should be, a page opens with a 404 error.

If we open your link then we see this error: "Sorry, you are not allowed to access this page."
hidden link

photo_2025-02-19_11-37-47.jpg
photo_2025-02-19_11-36-40.jpg
image_2025-02-18_14-21-50.png
February 19, 2025 at 2:26 pm #16725180

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hi,

Thanks.

It's weird. Seems related to permissions, but all the admins should be able to reach the Translation Management page.

Please try these two things:

❌ Please make a full website backup before proceeding ❌

1.
Update WPML and its add-ons

2.
** IMPORTANT ** Please try this in a staging environment or at least backup a working copy of site files and database before continuing.
Disable all plugins except WPML-related and then temporarily change the theme to a default WordPress such as Twenty Twenty-five.
With these settings, is the issue resolved?

Let me know your results.

Best Regards,
Otto

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