Home›Support›English Support›[Resolved] When i active WooCommerce Multilingual & Multicurrency my website was broke. its says Critical error
[Resolved] When i active WooCommerce Multilingual & Multicurrency my website was broke. its says Critical error
This thread is resolved. Here is a description of the problem and solution.
Problem: If you're experiencing a critical error on your website after activating WooCommerce Multilingual & Multicurrency, it might be due to using an outdated version of WooCommerce. Solution: We recommend updating your WooCommerce to the latest version before installing WooCommerce Multilingual & Multicurrency. This update should resolve the critical error issue. If you're unsure how to update, you can follow the steps provided in the WooCommerce update documentation.
If this solution does not apply to your case, or if it's outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
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Background of the issue:
I was trying to activate WooCommerce Multilingual & Multicurrency on my website.
Symptoms:
When I activated WooCommerce Multilingual & Multicurrency, my website broke and displayed a 'Critical error' message.
Questions:
Why does activating WooCommerce Multilingual & Multicurrency cause a critical error on my website?
How can I fix the critical error after activating WooCommerce Multilingual & Multicurrency?
I updated it and after activating it, my website went back to critical error. Later, I was forced to disable the plugin. Please install the new plugin and resolve this error.
I have given you full access to my website, why aren't you updating it? Why are you asking me to do it again and again? I have given you access, you should do this and fix it.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Madrid (GMT+02:00)
Hello,
Thank you for reaching out. The “critical error” you’re seeing is caused by having outdated plugins on your site. To resolve this, please follow these steps:
- Update all your plugins to their latest versions via your WordPress dashboard (Plugins → Installed Plugins → Update Now).
- Once every plugin is fully updated, install and activate WooCommerce Multilingual.
I’m afraid we’re not able to update or install plugins on your site ourselves—only you have access to those updates. After you’ve completed the updates and installed WooCommerce Multilingual, please check your site again. If you still encounter any issues, let me know and I’ll be happy to help troubleshoot further.
