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Supporter timezone: Asia/Jerusalem (GMT+02:00)
This topic contains 17 replies, has 0 voices.
Last updated by 1 day, 9 hours ago.
Assisted by: Itamar.
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 WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
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WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, Thanks for the video. I noticed two things while carefully watching the video. A. Your translations are pending review. It is visible by the eye icon. Please see the attached screenshot pend-rev.jpg. If translations are complete, they show with the pencil icon. Please first check if things work when you publish the translations, and only then proceed with the steps you show in your video. B. I observe that the link to the problematic English category is like this: hidden link. Please see the attached screenshot product_cat.jpg. It shouldn't be like this. Please ensure that the product categories are translated and the hierarchy is synced. Please read about it here: https://wpml.org/documentation/getting-started-guide/translating-post-categories-and-custom-taxonomies/. If A and B do not help to fix the problem, please try the troubleshooting section. 1. Take a backup of the DB of your site. 2. Go to WPML -> Support -> Troubleshooting (link) 3. Once on the troubleshooting screen, press the following buttons and check if it helps. Press each button at a time and wait for the process to complete. - 'Clear language information and repopulate languages' button (if it is showing) - 'Synchronize posts taxonomies' for 'Products' - 'Clear the cache in WPML' - 'Remove ghost entries from the translation tables' - 'Fix element_type collation' - 'Fix WPML tables collation' - 'Set language information' - 'Fix terms count' - 'Fix post type assignment for translations' - 'Cleanup and optimize string tables' - 'Clear invalid strings' *** Please make a backup of your database before using this.*** Please let me know how it goes. Regards,   |
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 WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
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WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, and thanks for the access details. I investigated the problem on your staging site by moving the WordPress system into a minimal environment. This is a basic debugging proceedure we take in such cases. I switched the Woodmar theme from the child theme to the parent theme and deactivated all the third-party plugins. The only active plugins now are: WooCommerce, WPML, Strings Translation, WPML Multilingual & Multicurrency for WooCommerce, and the Woodmart Core plugin. However, in this configuration, I get a 404 page when I click any link. I even get a 404 for the original product category in Hungarian: Can you please tell me if there is a third-party plugin that must be active for the site to function correctly? Regards,  |
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WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, As I mentioned in my previous reply, I left the Woodmart core plugin active. You complained about an issue with some links in the Woodmart template HTML Block menu. However, at least on the staging site you provided access to, there is a bigger issue. I don't know whether the problem is only on the staging site (hidden link) or also on your production site (hidden link). Maybe a problem occurred when you created the staging site out of the production site. To help you further, please provide answers to the following two points. 1. On the staging site, WPML seems to be broken. The Translation Dashboard is missing, and it appears that the WPML setup has not been completed. (I can see that by the gear icon next to WPML in the admin menu item.) Please see the attached screenshot. 2. On the staging site, even when WPML and its add-ons are deactivated, all pages besides the homepage result in a 404 page. This problem occurs in the default language of your site. It is not a problem caused by WPML. It should be possible to access the site's pages when WPML is deactivated. Regards,  |
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WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hןת The Hellopack plugin required an update. I updated it and activated it. But unfortunately, this did not fix the problem. Any other page that I try, besides the homepage, results in a 404 page. I activated WPML now. The problem that I mentioned before, that WPML seems to be broken, is not apparent now. However, when I go to WPML -> Settings, I can an admin message from WPML saying: Your site doesn't meet WPML's minimum requirements. Please see the attached screenshot. When I click the Fix now option, I'm redirected to WPML -> Settings at: hidden link. And there I can see the details about this problem. WordPress REST API is disabled on your site. Please see the attached screenshot. Also, when I try this link: hidden link, I get a 404 page. Please see the attached screenshot. To continue debugging this problem and help, I need a functional site, please. The WordPress REST API should be enabled, and things should work at least in the default language. Can you fix that? Regards,    |
