Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with images being resized and moved on mobile devices when using WPML to translate their website.
Solution:
We suggested that the client first verify whether the issue is indeed caused by WPML. This can be done by deactivating WPML on a staging site and checking if the problem persists. Additionally, it's recommended to check the mobile breakpoint settings in Elementor, as the issue might be related to how Elementor handles images on mobile devices rather than WPML itself.

If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 1 reply, has 0 voices.

Last updated by tiboV 3 weeks, 2 days ago.

Assisted by: Marcel.

Author Posts
November 28, 2024 at 7:24 am #16453140

tiboV

Background of the issue:
I am trying to translate my website without breaking images. The issue can be seen on this page: hidden link.

Symptoms:
WPML breaks some images on mobile. The images have been resized and moved, unlike how they appear on desktop.

Questions:
How can I translate my website without breaking images?
Why are images resized and moved on mobile?

November 28, 2024 at 8:29 am #16453493

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

Why do you believe this issue is caused by WPML? The screenshot shows the default language of your site, which is not controlled by WPML.

Please test this on a staging site to verify if the issue persists when WPML is deactivated. It seems unlikely that WPML is the cause. You may also want to check the mobile breakpoint settings for that hero section in Elementor.

Best regards,
Marcel

November 30, 2024 at 9:54 am #16461727

tiboV

It was due to my hosting's CDN.