Wrong images shown in Elementor Image Carousel widget

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to display the same galleries in both Italian (main language) and English (secondary language), but the galleries are showing different images in the translated version, particularly the first image being replaced with a copy of the last one.
Solution:
We recommend editing the gallery in the primary language (Italian) and then saving the changes by clicking the 'Salva' button. After saving, retranslate the page to synchronize the galleries across languages. This approach should ensure that the galleries display the same images in both languages. If you find that the issue persists, it might be due to a recent update or another underlying issue.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.

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Tagged: Exception

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Last updated by massimilianoF-2 1 month, 1 week ago.

Assisted by: Kor.

Author	Posts
April 17, 2025 at 10:33 am #16943352
massimilianoF-2	Background of the issue: I am trying to show the same galleries in Italian (main language) and English (secondary). I never had this issue before. When I click translate, I have only the strings of text to be translated, and that's okay. I click to confirm the translation, but when I go to the translated page, the galleries are showing some wrong images. Link to a page where the issue can be seen: hidden link Symptoms: Galleries with slightly different images, in particular, the first is replaced with a copy of the last one. Questions: Why are the galleries showing different images in the translated version? How can I ensure the galleries display the same images in both languages?
April 21, 2025 at 8:19 am #16951156
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. I can see the issue when I compared with your primary language page here hidden link . I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
April 22, 2025 at 4:47 pm #16956661
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've edited the English language page using Elementor and the image selection looks correct. However, on the frontend, it's not displaying correctly and I will have to escalate this for further investigation. I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
April 29, 2025 at 6:43 pm #16980749
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I have the copy of the site and I will check and come back to you as quickly as possible.
April 30, 2025 at 6:03 pm #16985124
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've edited the Italian primary language hidden link and clicked on the Salva button. Then, retranslating the page fixes it hidden link . Could you check?
May 5, 2025 at 7:47 am #16994939
massimilianoF-2	Yes, I checked ad it seems fixed now. It's strange because I tried the very same thing the day before and it didn't work, maybe it's something that got fixed with WordPress 6.8.1 update on the May 1st? Anyway, thank you for your help!