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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue with an invalid site key error and their URL has been blocked due to a high number of requests to the server.

Solution:
We recommend updating all functionalities of the site to the latest versions. Once this is done, inform us so that our system specialists can proceed with unblocking the URL. The blockage is due to the high number of requests which can be mitigated by updating the site. It is important to communicate with the client to get approval for these updates. If the site remains blocked, some functionalities of WPML may not work as expected.

If this solution does not seem relevant to your situation, please open a new support ticket with us.

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This topic contains 5 replies, has 2 voices.

Last updated by Carlos Rojas 3 years, 3 months ago.

Assisted by: Carlos Rojas.

Author Posts
January 7, 2022 at 12:59 pm #10305647

Tim de Pater

You are using an invalid site key defined as the constant OTGS_INSTALLER_SITE_KEY_WPML

January 7, 2022 at 2:02 pm #10306049

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,
We will continue here.

Please let me know when all functionalities are up-to-date in the site so we can continue solving this issue.

Looking forward to your message.
Regards,
Carlos

January 7, 2022 at 2:05 pm #10306053

Tim de Pater

Well, updating everything will take some time.
But you said 'once you finish, let me know so our system specialists can unblock the URL of the site', does that mean it's currently blocked? If so, why?

January 7, 2022 at 2:20 pm #10306097

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,

Yes, it is currently blocked due to the number of requests made to the server.

Please let me know when all the functionalities are updated on the site.
Regards,
Carlos

January 7, 2022 at 2:24 pm #10306103

Tim de Pater

Is it also possible to unblock us without updating everything?
We are planning to do the updates, but it will take some time since we work for a client and need an approval for these things.
If it's not possible to unblock us, what would be the impact on the working of WPML? Should all functionality of WPML still work?

January 7, 2022 at 2:45 pm #10306199

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

Our system specialists requested all functionalities to be updated before unblocking the URL to avoid the high number of requests, which was the original cause for the URL to be blocked.

I recommend you contact your client and explain the situation.
Regards,
Carlos