This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing a 404 error when trying to access the vendor profile link on the Hebrew version of their site. The issue was due to the translation of the 'store' URL slug into Hebrew, which caused the link to break. Solution: We recommended the client to revert the translated 'store' slug back to its original English version. This change can be made using the WPML String Translation tool. We provided guidance on how to locate and correct the string in the WPML String Translation interface.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I am trying to link the vendor profile on the Hebrew version of my site - Product page. The English version works fine. Check the video: hidden link. Link to a page where the issue can be seen: hidden link
Symptoms:
Link to vendor profile sends the user to a 404 error page on the Hebrew version. The error is only on the Hebrew version. Instead of linking to the vendor profile page, it shows an error page: hidden link
Questions:
Why does the vendor profile link on the Hebrew version of my site lead to a 404 error page?
How can I fix the vendor profile link on the Hebrew version to work like the English version?
Sorry to hear about the issues. I need to check the backend and could you please share temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
I understand the issue you encountered. Could you please replicate it on our sandbox site at hidden link? Feel free to install the necessary plugins and create test pages as examples.
I'd like to delve deeper into this matter and potentially escalate it to our second-tier support for further assistance.
Please refrain from importing content from your website into the sandbox site. Instead, could you install the necessary plugins and themes and create sample content to replicate the issue on our sandbox site?
Unfortunately, you can't upload the entire site to the staging site. Instead, you should recreate the issue by installing the necessary plugins and theme, and create some test posts there. Our sandbox site isn't designed to accommodate entire websites.
I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To guide you further, please adhere to these instructions:
1. View the Duplicator instructions video: hidden link
3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.
Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.
Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
