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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client cannot find a receipt for a charge from On The Go Systems on their credit card.
Solution:
If you're experiencing this issue, we recommend contacting hello@wpml.org directly as they are better equipped to assist with account-related matters.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 0 voices.

Last updated by Lucas Vidal de Andrade 1 month, 1 week ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
April 8, 2026 at 4:18 pm #17957316
April 9, 2026 at 9:48 am #17958940

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Sorry for the inconvenience. In this case, it will be faster if you contact hello@wpml.org directly. They are better equipped to help you with account-related matters. I remain available if you have any further questions.