The client is using the WoodMart theme and has added text in the My Account tab's text editor field for the registration/my account page, but cannot find this text to translate it into other languages. Additionally, the footer text, created with Elementor, does not display in translated versions even though it appears to be translated.

We need more information to fully understand the issue with the My Account tab and its relation to the footer text. Please clarify which plugin adds the My Account tab and where the text with missing translations appears on the front end. For the footer issue, since it was created with Elementor and is not showing in other languages, you can edit the footer translations directly in Elementor. Here is the guide on working with Elementor: <a href="https://wpml.org/documentation/plugins-compatibility/elementor/">https://wpml.org/documentation/plugins-compatibility/elementor/</a> If this solution does not resolve your issue or seems irrelevant due to updates or different circumstances, we recommend opening a new support ticket. Also, check related known issues at <a href="https://wpml.org/known-issues/">https://wpml.org/known-issues/</a>, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins.

can't find texts even throw string translation

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Tagged: Compatibility

This topic contains 5 replies, has 2 voices.

Last updated by Itamar 11 months, 3 weeks ago.

Assisted by: Itamar.

Author	Posts
July 2, 2024 at 1:00 pm #15875257
johnD-63	Background of the issue: I am using the WoodMart theme. In the My Account tab, there is a text editor field where I can add texts to the registration/my account page. I have added texts there but I can't find that text to translate it for other languages. I also tried WPML's "Look for strings while pages are rendered" option. yet it didn't work. Also why it's still showing "Refreshing Translation Status"? even though it has already been reviewed and polished? Symptoms: I can't find texts even through string translation. Questions: How can I solve this issue?
July 2, 2024 at 1:26 pm #15875753
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, This ticket has been inactive for quite a while. I didn't get a reply from you. So, I've transformed this chat into a support ticket because you may still need our help. If you do, please reply to this ticket, and one of our supporters will continue helping you. Regards, Itamar.
July 2, 2024 at 5:17 pm #15877366
johnD-63	the previous issue is
July 2, 2024 at 7:09 pm #15877714
johnD-63	I have translated the footer text but it didn't change.
July 3, 2024 at 9:03 am #15882573
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, You mentioned the following problem: I am using the WoodMart theme. In the My Account tab, there is a text editor field where I can add texts to the registration/my account page. I have added texts there but I can't find that text to translate it for other languages. Now you wrote: I have translated the footer text but it didn't change. I don't understand how the footer text is related to the My Account tab issue. Can you please explain it to me? Also, please tell me which plugin adds the My Account tab. And Also please explain to me where to see the text with the missing translations on the front end. If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
July 4, 2024 at 3:38 pm #15893105
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for the access details. The Footer Megamarket was created with Elementor and it is not translated into the other languages. Please see the attached screenshot. You can edit it here. hidden link Please see our guide on working with Elementor. https://wpml.org/documentation/plugins-compatibility/elementor/ Regards, Itamar.
July 4, 2024 at 5:28 pm #15893486
johnD-63	Thank you. I understood now.