This thread is resolved. Here is a description of the problem and solution.
Problem:
The client needs assistance on how to open the chat for support with the WPML support team.
Solution:
We explained that to initiate a live chat session, the client should attempt to open a new support ticket. If a supporter is available, the live chat option will automatically be offered. We provided a link to the WPML support forum where the client can follow the steps to report a new issue and potentially start a chat: https://wpml.org/forums/forum/english-support/.
Please note that the solution provided might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket with us.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 1 reply, has 2 voices.
Last updated by 7 months, 2 weeks ago.
Assisted by: Marsel Nikolli.
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Hi, Thank you for contacting WPML Support, I will gladly help you. The way the live chat system works is that whenever you try to open a new ticket, you will be automatically offered a live chat session if there is a supporter available. Please check the next link and you will see the option to open a chat following the same steps for reporting a new issue: https://wpml.org/forums/forum/english-support/ *Please check the attached image. Kind regards,  |