Default and secondary language content of my account orders page do not match

This thread is resolved. Here is a description of the problem and solution.

Problem:
The content of the WooCommerce 'My Account -> Orders' page does not match between the default (Polish) and secondary (English) languages.
Solution:
We resolved the issue by deleting the order slug and re-translating it via WPML-> String Translation. We recommend you try the same steps if you're experiencing this issue.

Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 2 replies, has 2 voices.

Last updated by Osama Mersal 8 months, 2 weeks ago.

Assisted by: Osama Mersal.

Author	Posts
August 30, 2024 at 3:55 pm #16125772
bartlomiejK-7	<b>Background of the issue: </b> Default (Polish) and secondary (English) language content of WooCommerce My account -> Orders page do not match. hidden link hidden link English page content is the same as content of My account page. hidden link
September 1, 2024 at 10:00 am #16128672
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. First of all, sorry for the late reply; it was due to a higher workload. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
September 4, 2024 at 1:57 pm #16140945
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for the access details. I checked the issue and was able to fix it by deleting the order slug and re-translating it via WPML-> String Translation. Kindly check if the English orders page works correctly. Best regards, Osama
September 4, 2024 at 2:10 pm #16141082
bartlomiejK-7	Yes, it's ok now. Thank you.