Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 4 replies, has 0 voices.

Last updated by Dimitris 1 day, 3 hours ago.

Assisted by: Andreas W..

Author Posts
February 20, 2025 at 5:00 pm #16730794

Dimitris

Background of the issue:
On my website kithera.gr, I use three languages: Greek, English, and Italian. I am trying to edit the pages 'Propertys' in Greek.

Symptoms:
When I go to edit the pages 'Propertys' in Greek, it gives me this message: 'You attempted to edit an item that doesn't exist. Perhaps it was deleted?'

Questions:
Why am I receiving the message 'You attempted to edit an item that doesn't exist. Perhaps it was deleted?' when editing Greek pages?
How can I resolve the issue with editing Greek pages on my website?

February 20, 2025 at 8:09 pm #16731260

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Please revise the right sidebar of the WordPress Editor on the original page.

Here you need to set the translation method to "WordPress Editor" if you are planning to create the translation directly in WordPress.

It might be the case that this option is set to "WPML Translation Editor" and you currently have a job in progress that is not yet completed and published.

If this will not clarify the cause of the issue, please let me know.

Best regards
Andreas

February 20, 2025 at 9:27 pm #16731453

Dimitris

Hi,
I made the change to the classic editor but nothing happened, the problem remains.

Translation Editor .jpg
February 21, 2025 at 3:31 am #16732024

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

My apologies, as I am not sure if I understand correctly how you are trying to translate the content.

Do you want to use the WordPress Editor to the WPML Translation Editor for creating the translation?

Please do this:

Open the original page inside the WordPress Editor. Inside the right sidebar of the WordPress Editor on the original page you should see translation method options, which can be:

Which option is here currently set?
"WPML Translation Editor"
or
"WordPress Editor"

Which symbol does the translation status display?

February 21, 2025 at 6:00 pm #16734836

Dimitris

Hi,
When I try to access one of all these "Properties" pages in Greek, (not Pages and Posts) I get this message in attached photo, and the page never open.

When I visit one of "Properties" pages in the other two languages ​​where there is no problem, then these options that are you describing to me, do not appear in the sidebar, see the attached photo.

erroor.jpg
Sidebar.jpg
February 21, 2025 at 6:20 pm #16734928

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hi,

I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the site to investigate the issue further.

The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

IMPORTANT
Please be sure to back up the site and database before granting us access.

If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.

The private reply form looks like this:
hidden link

The next time you reply, click on "I still need assistance".

Video:
hidden link

Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.

Best regards
Andreas

February 22, 2025 at 2:51 pm #16736451

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I am not sure yet if this is a WPML issue, as I can see the same problem once I disable WPML.

Possible reasons:
https://wordpress.org/support/topic/you-attempted-to-edit-an-item-that-doesnt-exist-perhaps-it-was-deleted-8/

The FTP access to your website does not work. I can not log in to the server.

---

I ran into an error while trying to solve the issue. The site is currently displaying a 500 error. To make the site currently available again please go to your hosting panel, open the file manager for the site, open the wp-config.php file and remove the entry:

define('WP_ALLOW_REPAIR', true)

Please leave me a message once you are done with this.

February 22, 2025 at 4:18 pm #16736596

Dimitris

hi, i remove the code: define('WP_ALLOW_REPAIR', true)

February 22, 2025 at 5:23 pm #16736741

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I am not sure what is causing this issue, but the problem persists once I disable WPML.

At this point, all properties will be assigned to the site's default language and none of them will open.

If I create a new property the issue does not occur. Have you already consulted the Houzez Support Team about the problem?

February 23, 2025 at 6:41 pm #16738506

Dimitris

hi,
I discovered that when I change the status of one of these pages from published to draft, they open normally and can be edited.

February 25, 2025 at 5:15 pm #16747279

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

As mentioned earlier, this issue persists even if I disable WPML which means that this seems not to be an issue that is solvable from our side.

I suggest you contact the Houzez Support Team.

February 25, 2025 at 5:51 pm #16747361

Dimitris

ok, i will contact them
thanks