Hi and thanks for your help but I don't think it worked this way - I may have not done it properly. Could you please log into the backend and have a look?
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations need to be changed.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Hi Osama, I can see the 2 footers under Live Canvas >> Template Partials but it's kind of confusing as when I select Greek, I see the English versions and vice versa 9please see attached image).
I'm not super familiar with the website as I haven't built it myself and is using LiveCanvas builder which I'm not at all familiar with. All I know is that you can edit the default header and footer as shown on the image attached (sorry, no idea if that is any helpful at all).
Thanks for your explanation. It seems like a compatibility issue, so please login to this sandbox site and upload your theme. (hidden link)
After that, please create a test header and footer to replicate the issue. If the issue is replicable, please let me know to consult our compatibility team.
Best regards,
Osama
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