[Resolved] French version is redirected to english version
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing an issue where the French version of a page was automatically redirecting to the English version. Solution: We identified that the issue might have been related to a cache problem. After cloning the site, the redirection issue was resolved. If you're experiencing this, we recommend clearing your cache or trying to clone your site to see if it resolves the issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly.
This can happen since you are using the same slugs for both languages. It is a general recommendation in the WordPress ecosystem to use unique slugs for different pages etc.
Please try to use different slugs for "activities" and "senderismo-en-familia" in your 2nd language and check if that helps.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
It looks to me as if the page is not yet translated into French and Italian and instead you use the fallback to setting to display the original content as long a translation does not exist.
Could it be that this page until now only is translated to 100% into Spanish?
Translations will only show up on Frontend if the content has been translated to 100% when translating the content for the first time.
If this will not clarify the cause of the issue, please let me know.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hi,
I would like to request temporary access (wp-admin and FTP) to the site to investigate the issue further.
The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up the site and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may need to install a plugin called "All In One WP Migration" here to create a copy of the site that I can use to investigate the issue further.
However, I would also be very grateful if you could provide a staging site or copy of the website from your server for this purpose.
If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/de/account/websites/.
If you are not able to provide such a copy of the website for testing, please let me know on this ticket.
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